Shipping
FLAT RATE $9 shipping special on now for most provinces in Canada! (exclusions listed below)
FLAT RATE $15 shipping special for the coastal provinces of British-Columbia, P.E.I, and Newfoundland & Labrador!
FREE standard shipping on all orders of $350 or more (excluding taxes) in Canada.
SHOP IN UNITED STATES DOLLARS (USD $) change the store currency by using the menu at the bottom or top of the page. We now offer a standard flat rate of $20 USD for shipping to the US, limited to 5 lb max, we may contact you if your order exceeds the weight limit or additional fee apply.
All shipping rates are subject to applicable taxes in Canada.
**Any order containing items with large dimensions or heavy weight exceeding standard delivery, may be subject to additional shipping charges.**
Orders received Monday to Friday will be shipped the next business day. You will receive an email once your order has shipped.
You may be contacted if your order contains any items that are backordered. Re-stocking is fast and varies according to the goods, usually no more than 14 days. (see notes below)
Once your order has shipped it should take 1-3 business days to arrive. Remote areas may require additional time for delivery. Please note, our carriers currently do not deliver to postal boxes (P.O. Box).
Back Orders
Sometimes merchandise has sold out before being restocked. As a convenience, you can still order some backordered items, and we'll ship them to you as soon as possible, usually no more than 14 days. Re-stocking is fast and varies according to the goods.
If your order contains a mix of in-stock items and backordered items, we may contact you to confirm whether you wish to wait for the backordered items or have the order divided. You may also type 'Divide my delivery please' in the notes section of your shopping cart, to only delay backordered items. Items will be shipped with your next order or additional shipping charges may apply.
Generally, if the backordered items are arriving within 5 days we will hold your order until all your items have arrived before shipping, otherwise in-stock items will be shipped immediately and backorder items will be differed to ship with your next order.
Pre-Orders
Seasonal collections or new products may be purchased on pre-order and will be shipped starting on the posted launch day delivery.
If your order contains a mix of in-stock items and pre-order items, type 'Divide my delivery please' in the notes section of your shopping cart to only delay pre-order items. Items will be shipped with your next order or additional shipping charges may apply.
Damaged Shipment
If your shipment is damaged in transit, please keep the original shipping box and follow these instructions to replace your order:
E-mail or call to let us know what happened; don't forget to include your order number and contact information. We will advise you of additional steps/procedures that will be required.
Please do NOT return the order yourself. This may delay your transaction.
30 Day Return for Refund or Exchange
If for any reason you are not satisfied with your order, we will gladly refund or exchange your order within 30 days of receipt.
For sanitary health concerns, we only accept the return of products that are sealed or unopened in their original packaging.
For further details, please read our Returns Policy.
HOW TO RETURN:
Contact us by email or phone with your order number and item(s) to be refunded or exchanged.
• We may require you to return the item(s) by mail if you are outside our local region.
• We are not responsible for returns lost during shipping. We recommend a tracking number when possible.
• We will email you within 5 business days of receiving your package to confirm your return. Once your return is received, a refund will be issued or you will receive an email when your exchange has shipped.